Easy and user-friendly that is what I'll call Contivio!
One of the best things about Contivio is that it combines both chat and phone calls which otherwise can be difficult to track. Earlier …
Overview
What is Contivio.com?
Contivio.com is cloud-based call center software with multi-channel support features that enable clients to take and make calls, route calls, integrate their call center solution with their existing CRM, and generate analytics.
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Pricing
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What is Contivio.com?
Contivio.com is cloud-based call center software with multi-channel support features that enable clients to take and make calls, route calls, integrate their call center solution with their existing CRM, and generate analytics.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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What is Five9?
Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording.
What is Talkdesk?
Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.
Product Demos
NetSuite Contact Center for Sales, Support and Finance
YouTube
Product Details
- About
- Tech Details
What is Contivio.com?
Contivio.com Video
Contivio for NetSuite CRM
Contivio.com Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Comparisons
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Reviews and Ratings
(8)Attribute Ratings
Reviews
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November 19, 2018
Great for call centers, not for sales
It's being used throughout the organization as our phone system. It's used from sales, dev ops, to customer success, to our call center division.
- It's great for call center setups
- It's nice to have the ability to use the desk phone or a soft phone
- It syncs to Salesforce and logs my calls under the appropriate account, which is incredibly helpful.
- No mobile app for cell phone use. Seems very weird that you have to be tied to a computer to manage your settings.
- No web portal for easily adjusting call forwarding or status
- Requires signing in and out every day because it will log out randomly.
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3.1
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- Contivio auto-logs my calls to my Salesforce accounts, which makes my job much easier and quicker
- It's provided a uniform system for our entire company
- It isn't very user friendly, so the transition to Contivio was very rough
Jive is behind the times in terms of user interface and functionality.